Hosted Collaboration Solution

Collaborate. Communicate. Succeed.

Bell MTS Hosted Collaboration Solution (HCS) is managed in the cloud and offers a simple, quick and cost-effective approach to equipping your offices with the most advanced collaboration tools and applications available on the market. Delivering crystal-clear voice quality, Bell MTS HCS will help reinvent the way you collaborate as a company.

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Rich collaboration anywhere delivered as a service

Bell MTS HCS lets you unleash the potential of the cloud to better connect employees across your organization. Customize this flexible, subscription-based service to provide the features that are right for you, including:

Voice and video as-a-service

• Helps employees communicate with sophisticated voice services based on Voice over Internet Protocol (VoIP) and engage with video calling and conference capabilities, all delivered from the cloud.

Voicemail and integrated messaging as-a-service

• Deliver voicemail and/or, integrated messaging, and access messages as you prefer - from an IP phone, mobile phone, or desktop client.

Instant Messaging and presence as-a-service

• With one click you can begin an IM session, a phone call, or a videoconferencing call.

Web conferencing as-a-service

• Meet and manage meetings and projects over the web in real time, to present, share, or collaborate from anywhere, anytime, on any device.

Contact Centre as-a-service

• Supports powerful, agent-based service as well as fully integrated self-service applications designed to reduce business costs and improve customer response. Sophisticated automatic call distributor (ACD), interactive voice response (IVR), computer telephony integration (CTI), and agent and desktop services are available.

Mobility as-a-service

• Give users one number to dial, redirect incoming IP calls to designated phones, move calls between Cisco desktop and mobile phones, create personalized access lists, and give access to all your corporate call features from mobile phones.
• Cisco Jabber, available for most smartphones and tablets, extends the desktop phone to the mobile network allowing anytime, anywhere voice and video collaboration.

Benefits:

Flexibility

• Deploying the latest collaboration applications in a flexible way lets you free your IT resources to focus on strategic business priorities, which help enable business growth.

Efficiency

• Pay only for what you need with a simple monthly subscription by shifting your financial model from CapEx to Opex and realize predictable cost and service levels.

Agility

• Align with fast-moving business needs and speed time-to-value by quickly scaling to add or remove users and applications with ease.

Security

• Maintain integrity and privacy to protect your business, employees, and customers using Cisco Powered cloud services based on Cisco validated designs from partners certified by a third-party auditor.

Manageability and Reliability

• Reduce management complexity, retain visibility and control, and know that application services remain available so business continues.

Enhance your capabilities with Cloud Collaboration:

Simplify administration
Save time, simplify workflows, and increase workforce interaction and productivity

Improve customer service
Improve customer responsiveness by facilitating faster access to experts and information

Access true interconnectivity and flexibility
Reach any worker, in any location, on any device, over all networks

Reduce reliance on in-house technical staff
Software functions are managed from a central administrative interface

Reduce costs
Pay a simple, monthly per-user fee that's scalable to meet your team's needs

Packages:

Starter
Cisco 3905 or analog	Device per user: 1 Video calling: Not included Unified messaging: Not included IM & presence: Not included Desktop softphone: Not included Smartphone client: Not included Remote access: Not included
Core
Cisco IP Phone	Device per user: 1 Video calling: Not included Unified messaging: Optional IM & presence: Included Desktop softphone: Not included Smartphone client: Not included Remote access: Not included
Enhanced
Cisco IP Phone	Device per user: 1 Video calling: Included Unified messaging: Optional IM & presence: Included Desktop softphone: Optional Smartphone client: Optional Remote access: Included
Premium
Cisco IP Phone	Device per user: Up to 10 Video calling: Included Unified messaging: Included IM & presence: Included Desktop softphone: Included Smartphone client: Included Remote access: Included