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Unlock Your MTS Mobile Device for Use with Other Carriers

What is unlocking and how much does it cost?

  • Unlocking a device removes the carrier specific settings on your device so you can use it on another carrier network.
  • A one-time $50 charge is associated with unlocking a device.
  • Your devices standard manufacturer warranty and wireless contract are not affected by this process.

Who is eligible to unlock?

  • Current and prior MTS customers who’s account is in good standing and has no outstanding balance.
  • Devices that are at least 90 days into their current wireless contract.
  • Off contract devices with no outstanding balance on their current or cancelled account.
    • If no active account exists user must provide device Bill of Sale.
  • Prepaid customers with an account balance of at least $50.
  • Devices not listed as lost or stolen.

How do I unlock my device?

  1. Prior to travelling, log in to MyAccount to Request a Mobile Device Unlock Code. It's personalized for your device and simple to submit.
  2. When you arrive at your destination, you can connect to a local carrier by either purchasing a local SIM card or reprogramming your device, depending on hardware and network compatibility.

    Note:

    While using a non-MTS SIM card, your device may not function as expected. Contact the local Wireless provider for information or troubleshooting.

Make sure your device is compatible

Select a manufacturer to see which devices can be unlocked for use with other mobile carriers.

Apple
BlackBerry

 

  • BlackBerry Bold 9900
  • BlackBerry Curve 9300
  • BlackBerry Curve 9360
  • BlackBerry Passport - This device is unlocked by default settings.
  • BlackBerry Classic - This device is unlocked by default settings.
  • BlackBerry Q5 - This device is unlocked by default settings.
  • BlackBerry Q10 - This device is unlocked by default settings.
  • BlackBerry Torch 9810
  • BlackBerry Z10 - This device is unlocked by default settings.
  • BlackBerry Z30 - This device is unlocked by default settings.
  • PRIV by BlackBerry - This device is unlocked by default settings.
CAT
Huawei
LG
Motorola

 

Nokia
Novatel
Samsung
Option
  • GlobeSurfer III - This device is unlocked by default settings.
Sixnet
  • BlueTree Modems - This device is unlocked by default settings.
Sonim
Sony

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